Returns Policy

 

We want you to be delighted every time you shop with us, but we realise on occasion you may want to return or exchange items.

 

If you are not satisfied with your purchase, please ensure us you contact us within 10 days of the date of receipt via email with the reason of your dis-satisfaction and whether you would like a refund or replacement to be processed. Upon our email agreement, we require that the product must be returned in its original packaging together with all accessories accompanied with your receipt. You must then ship your item prepaid to us within 10 days of our return agreement email. Items returned to us that do not arrive, arrive after 10 days or arrive damaged, will not be credited.

 

We do not accept returns of items under the value of £5.00 unless they are faulty/damaged.

 

We cannot be responsible for parcels that fail to reach us. Please obtain a proof of postage which is available free of charge from the Post Office and retain for your records until the refund of your return has been processed.

 

Delivery/Shipping charges are non refundable. Refunds will be credited to your original method of payment within 30 days of receipt of the return.

Footwear: Footwear can be returned using the returns policy stated above. Size exchanges will be done free of any further postage charges if the shoes are returned back to us within 7 days of receipt. Any shoes returned for an exchange after 7 days may attract further delivery charges. We will contact you requesting payment accordingly. 

Please note:  Any Pleaser or Ellie branded shoe returned will incur a restocking fee of 10% which is the charge from our supplier, unless the product is faulty

Lingerie/Underwear - Please ensure you order the correct size as we are unable to refund monies in respect of lingerie and underwear. We only issue refunds if items are faulty on arrival and you follow the standard returns policy stated above.

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